Worldwide Customer Service
Customer Service is critical to the success of any business endeavor, perhaps more so in the complicated environment of General Aviation. Piper’s Customer Service Team is comprised of Factory personnel, Piper’s Dealer Network and Authorized Service Centers worldwide.
Piper’s Dealer Network and Authorized Service Centers consists of 38 contracted Dealers and 65 Authorized Service Centers throughout the world to assist our owners with maintenance, warranty, spare parts sales and technical support. These service and support personnel are knowledgeable, experienced and dedicated to the maintainability and reliability of your aircraft.
Technical Product Support
The Technical Product Support Specialists at the factory are directly responsible for field technical support of our products. On behalf of the field service facilities, they interface with Engineering, Manufacturing, Quality Assurance, Purchasing, the FAA, our suppliers and other departments on individual technical matters. While their hours of operation at the factory are 7:30 AM to 4:30 PM EST, they are on call after hours for emergency AOG support and can be reached by calling Piper’s Worldwide Customer Care line 1-877-879-0275, Option #3 then 2273 (CARE).
Warranty
Piper’s Warranty Department administers all Piper warranties and supporting activities through our Dealer Network. Piper’s Limited Warranty on Aircraft, excluding aircraft paint and graphics, shall extend for 730 days after the warranty activation date or until the Aircraft’s tachometer time or Hobbs time exceeds 1,000 hours, whichever occurs first. The aircraft paint and graphics warranty shall extend for 365 days after the warranty activation date. Piper’s aftermarket replacement parts are warranted for six months from date of installation. Warranties on Piper’s major components such as engine, avionics and propeller are honored through the appropriate OEM manufacturer.